Reimagined and redesigned for 2025!

VRCE Specialty & Emergency

The premier certificate program for specialty and emergency client service representatives just got better! Dedicate 20 minutes a day, 5 days a week, to your study, and you can become VRCE certified in 13 weeks. 6 modules packed with all the content you need to build upon your existing skills and be a superstar CSR.

  • Videos & Interactive Activities
  • Digital Workbooks
  • Observation Checklists
  • Certificate of Completion
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Bundle Includes

6 Learning Modules, Toolbox, Digital Workbooks, Study Group Community, and more!

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VRCE Specialty & Emergency Toolbox

Your VRCE Specialty and Emergency Toolbox has everything you need to get started, get help, and graduate from the program.

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VRCE Specialty & ER - You Are Important Module

CSR may arguably be one of the most critical job roles within the hospital.

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VRCE Specialty & ER - Ethics and Safety Module

It is not all puppies and kittens. The veterinary industry can be a wild ride. However, the best medicine can be practiced with proper safety and well-executed ethics, which means more pets are helped.

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VRCE Specialty & ER - Appointment Capture and New Client Acquisition Module

Appointments are the lifeblood of the practice. Find out all about your role within this course.

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VRCE Specialty & ER - Communication & The Client Experience Module

What you say is just as important as how you say it. Dive deep into your role in communications and the client experience within this course.

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VRCE Specialty & ER - Your Role in Hospital Finances Module

Talking about money should not be scary! Being confident in your financial conversations will allow for more pets helped and more trust from your clients.

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VRCE Specialty & ER - Medical Moments Module

Understanding the medical aspect of your hospital will help you help more pets! Dive into this course, learning all about the medical moments you will come across in your day to day.

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VRCE Specialty and ER Final

You are ready for the final exam. Breathe, you got this.

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VRCE Specialty and ER Study Group

This is the study group for all VRCE Specialty and ER students to ask questions of their peers and instructors, share ideas and information, complete workbook activities and discuss the program.

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Fear Free Certification VRCE Specialty & ER Students

A gift to you for the completion of VRCE Specialty and ER!