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Course • 1 lesson

Conflict with Clients

Course • 34 lessons

In this course, you'll learn: 1. To put yourself in the client's shoes, to demonstrate empathy and understanding. 2. How to be conflict confident in a healthy manner. 3. Common communication mistakes, how not to make them, and fix the situation.

Reputation Management and Client Abuse

Course • 11 lessons

Bullying is never okay. Learn how to handle online bullying and reputation management for your clinic.