IGNITE

You Mean I Have to Follow the Rules Too?

The down and dirty of HR basics for supervisors.

When the Itch is Unreachable, Unidentifiable and Unbelievable.

In this dermatology lecture by IGNITE's Dr. Candace Sousa, you will learn all about the newest veterinary dermatology trends.

How to Give Feedback without Getting a Pie to the Face

Learn how to give feedback to your staff and all that comes along with it from IGNITE's Annika VanNoy!

The Hack Won't Quit: Laryngeal Paralysis in Dogs

Attend this webinar on Laryngeal Paralysis in Dogs to gain a veterinary expert's essential knowledge and practical advice. This webinar will empower you to advocate for your dog's health and make informed decisions.

Let's Get Social: Basics to Veterinary Social Media

Let's Get Social: Basics to Veterinary Social Media This bootcamp will cover the basic 3 topics: 1) Consent Matters 2) Using Core Values and Practice "Vibes" to create the right platform 3) Targeting Your Audience

Capturing Appointments - Easier Than You Think

We will learn about fill rates, the benefits of proven processes, getting team and clinic buy-in, and using a call worksheet! We, CSR's, are the faces of our clinics, and their ability to thrive is because of us!

How to Have an Effective Conversation with Clients

Gain tips and tools on how to have an Effective Conversation with Clients: Handling the Tough Conversations.

How To Manage The Busyness: Phones, Check-Ins/Outs, Clients & Doctors

CSRs must juggle focused client attention with lengthy to-do lists to keep the busy clinic running smoothly. Prioritization, preparation, and tools are key to sustaining this pace while preserving well-being, passion, and teamwork.

Introduction to Financial Literacy

Intro to finance teaches the basics of managing and obtaining money, including time value, risk, markets, investments, and corporate finance fundamentals.

Budget Basics

Budget basics involve understanding your income and expenses to create a plan for managing your money. This includes tracking where your money goes, prioritizing spending, setting financial goals, and making informed decisions about saving and debt.

FEARless Leadership. The Bark, the Growl and the Hiss Behind it All.

"FEARless" leadership isn't about lacking fear, but using it to benefit your team. Learn practical techniques for resilience, emotional awareness, change management, and empathy to become a stronger leader.

Inappropriate Urination - Thinking Outside of the Box

Within this lecture you will learn what a proper diagnostic workup looks like for inappropriate urination case, the myriad of causes of inappropriate urination, how handling of samples can give false readings and much more!

There are Rules to Follow to Terminate an Employee? Who Knew!

Employee termination is challenging legally and humanely; the approach is crucial. This presentation offers steps to prepare for and conduct termination meetings that minimize legal risks and allow employees to depart with dignity and respect.

Pawsonality Profiles

Boost staff morale and team cohesion by incorporating the engaging Pawsonality Profiles tool into your upcoming meeting, moving beyond routine presentations to tackle current workplace difficulties.

What in the Poop? Review of In-Clinic Fecal Diagnostic Options

This talk will review traditional in-clinic fecal diagnostics, update attendees on new strategies for better parasite detection, and briefly cover reference laboratory services.

From Dachshunds to Labradors and Don’t Forget Cats… Is That Normal?

This case-based presentation will cover anatomical variations in small and large breed dogs and cats, enabling you to recognize both normal and abnormal findings in clinical practice.

We'll Need More Than Flow-by. Hyperbaric Oxygen in Small Animal

This lecture will cover hyperbaric oxygen physiology, explaining how oxygen and pressure promote healing. Case examples will illustrate hyperbaric oxygen therapy (HBOT) and compare machine types.

Creative Employee Arrangements to Increase Your Income

During this presentation, you will walk away with how to define your practice's important employees. There are also pitfalls when offering employee benefits and agreements to keep essential employees.

How to Effectively Save to Create Control and Flexibility in Your Life

This presentation will cover key elements of practice planning, including budgeting, financial stability, savings strategies, investment diversification, and hiring financial advisors.

Shakespearean Neurosurgery: To Cut or Not to Cut

This lecture will discuss the medical vs. surgical decision-making process for spinal disease, with a focus on intervertebral disk disease and other neurological topics.

Sally Saw Something on the Slide

This talk will cover the fundamentals of cancer cytology, including sample preparation, quality assessment, cancer type identification, and optimal case selection. The goal is to encourage in-clinic slide review prior to pathologist submission.

When The ER Call Comes In

We will review key questions and a systemic approach to help you recognize and classify the most critical, immediate emergencies, whether by phone or upon arrival at your hospital.

Tigers Can Change Their Stripes!

Career changes in veterinary medicine.

Dog Whispering and Earning Trust - Canine Behavior

Donna's IQ session will cover puppy development from birth through the juvenile stage, including socialization, fear periods, temperament testing, and child interaction guidelines.

4 Key Elements to Maximize Your Veterinary Practice and Build Your Net

This presentation will cover key elements of practice planning, including building personal wealth, retaining employees, and avoiding mistakes in practice sales.

5 Ways to Balance Your Day to Day Finances For the Most Control

During this presentation you will walk away with 5 steps to create optimal balance in your finances. A well as, how to improve awareness and control of your spending. And how to systematize your savings outside your 401(k).

Clinical Fundamentals

Diagnostic Imaging - Radiographic Positioning

This video collection will provide guidelines for positioning patients to obtain diagnostic-quality dental radiographs. Understand how to correctly position the animal, sensor, and tube head for diagnostic radiographs.

Handling and Restraint Fundamentals

Leadership and Management

Medicating Patients

Nursing Skills

Competence in nursing skills integrates knowledge, expertise, and attitudes, which enables technicians to perform their jobs effectively and cope with change, and the unexpected.

Service Skills

Learn to differentiate between verbal and nonverbal communication, recognize that facial expressions and eye contact can communicate louder than words, and understand the important role of voice tone.

Dental Awareness

An in-depth course on what a CSR should know about teeth and dental procedures!

Inventory Management Certificate RACE

Maximize your role as an inventory manager. Set up your PIMS, design a weekly inventory budget. Review necessary inventory calculations for monitoring inventory and preventing shrinkage. Discuss placing orders, bulk orders, and controlled substances.

The Secrets of Feline Behavior RACE

Cat behavior can be mysterious to veterinary staff and cat owners. But, if we know why behaviors occur and what is needed to minimize behaviors, we can educate our clients. By meeting minimum behavior needs for cats, problems may disappear.

Vet Assistant/Technician Community Resources

This is where you will find the forms, documents, templates, and job aids to help you with your day! If you need assistance editing a form or would like to request a form, please email our support team at [email protected].

IGNITE Veterinary Specialists

A supportive community where IGNITE members can browse case studies, ask questions of specialists, have discussions with other members, and explore curated content. You can also direct message specialists and other members, or groups of members.