IGNITE

When the Itch is Unreachable, Unidentifiable and Unbelievable. - IQ

Course

In this dermatology lecture by IGNITE's Dr. Candace Sousa, you will learn all about the newest veterinary dermatology trends.

How to Give Feedback without Getting a Pie to the Face - IQ

Course

Learn how to give feedback to your staff and all that comes along with it from IGNITE's Annika VanNoy!

The Hack Won't Quit: Laryngeal Paralysis in Dogs - IQ

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Attend this webinar on Laryngeal Paralysis in Dogs to gain a veterinary expert's essential knowledge and practical advice. This webinar will empower you to advocate for your dog's health and make informed decisions.

Let's Get Social: Basics to Veterinary Social Media - IQ

Course

Let's Get Social: Basics to Veterinary Social Media This bootcamp will cover the basic 3 topics: 1) Consent Matters 2) Using Core Values and Practice "Vibes" to create the right platform 3) Targeting Your Audience

Capturing Appointments - Easier Than You Think - IQ

Course

We will learn about fill rates, the benefits of proven processes, getting team and clinic buy-in, and using a call worksheet! We, CSR's, are the faces of our clinics, and their ability to thrive is because of us!

How to Have an Effective Conversation with Clients - IQ

Course

Gain tips and tools on how to have an Effective Conversation with Clients: Handling the Tough Conversations.

How To Manage The Busyness: Phones, Check-Ins/Outs, Clients & Doctors - IQ

Course

CSRs must juggle focused client attention with lengthy to-do lists to keep the busy clinic running smoothly. Prioritization, preparation, and tools are key to sustaining this pace while preserving well-being, passion, and teamwork.

Introduction to Financial Literacy - IQ

Course

Intro to finance teaches the basics of managing and obtaining money, including time value, risk, markets, investments, and corporate finance fundamentals.

Budget Basics - IQ

Course

Budget basics involve understanding your income and expenses to create a plan for managing your money. This includes tracking where your money goes, prioritizing spending, setting financial goals, and making informed decisions about saving and debt.

FEARless Leadership. The Bark, the Growl and the Hiss Behind it All. - IQ

Course

"FEARless" leadership isn't about lacking fear, but using it to benefit your team. Learn practical techniques for resilience, emotional awareness, change management, and empathy to become a stronger leader.

Inappropriate Urination - Thinking outside of the box- IQ

Course

Within this lecture you will learn what a proper diagnostic workup looks like for inappropriate urination case, the myriad of causes of inappropriate urination, how handling of samples can give false readings and much more!

There are Rules to Follow to terminate an Employee? Who Knew! - IQ

Course

Employee termination is challenging legally and humanely; the approach is crucial. This presentation offers steps to prepare for and conduct termination meetings that minimize legal risks and allow employees to depart with dignity and respect.

Pawsonality Profiles - IQ

Course

Boost staff morale and team cohesion by incorporating the engaging Pawsonality Profiles tool into your upcoming meeting, moving beyond routine presentations to tackle current workplace difficulties.

What in the Poop? Review of In-Clinic Fecal Diagnostic Options - IQ

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This talk will review traditional in-clinic fecal diagnostics, update attendees on new strategies for better parasite detection, and briefly cover reference laboratory services.

From Dachshunds to Labradors and Don’t Forget Cats… Is That Normal? - IQ

Course

This case-based presentation will cover anatomical variations in small and large breed dogs and cats, enabling you to recognize both normal and abnormal findings in clinical practice.

We'll Need More Than Flow-by. Hyperbaric Oxygen in Small Animal - IQ

Course

This lecture will cover hyperbaric oxygen physiology, explaining how oxygen and pressure promote healing. Case examples will illustrate hyperbaric oxygen therapy (HBOT) and compare machine types.

Creative Employee Arrangements to Increase Your Income - IQ

Course

During this presentation, you will walk away with how to define your practice's important employees. There are also pitfalls when offering employee benefits and agreements to keep essential employees.

How to Effectively Save to Create Control and Flexibility in Your Life - IQ

Course

This presentation will cover key elements of practice planning, including budgeting, financial stability, savings strategies, investment diversification, and hiring financial advisors.

Shakespearean Neurosurgery: To Cut or Not to Cut - IQ

Course

This lecture will discuss the medical vs. surgical decision-making process for spinal disease, with a focus on intervertebral disk disease and other neurological topics.

When The ER Call Comes In - IQ

Course

We will review key questions and a systemic approach to help you recognize and classify the most critical, immediate emergencies, whether by phone or upon arrival at your hospital.

Sally Saw Something on the Slide - IQ

Course

This talk will cover the fundamentals of cancer cytology, including sample preparation, quality assessment, cancer type identification, and optimal case selection. The goal is to encourage in-clinic slide review prior to pathologist submission.

Tigers Can Change Their Stripes! - IQ

Course

Career changes in veterinary medicine.

Dog Whispering and Earning Trust - Canine Behavior - IQ

Course

Donna's IQ session will cover puppy development from birth through the juvenile stage, including socialization, fear periods, temperament testing, and child interaction guidelines.

The Hack Won't Quit - IQ

Course

A deep dive into Canine Laryngeal Paralysis.

4 Key Elements to Maximize Your Veterinary Practice and Build Your Net - IQ

Course

This presentation will cover key elements of practice planning, including building personal wealth, retaining employees, and avoiding mistakes in practice sales.

5 Ways to Balance Your Day to Day Finances For the Most Control - IQ

Course

During this presentation you will walk away with 5 steps to create optimal balance in your finances. A well as, how to improve awareness and control of your spending. And how to systematize your savings outside your 401(k).

Practicing Self Care

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Learn more about self care and the practice of gratitude

Introduction to Finance for Practice Managers/Owners

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Change Management for Practice Managers/Owners

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Understanding the Basics of Excel *

Course

In this course, we will explore some of the more basic functions of Excel so that you can put them to work for your practice.

Foundations of Inventory Management for Practice Managers/Owners

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This course will help you maximize your role as an inventory manager so that you can have the greatest positive impact on the practice.

Everything You Need to Know About ProSal

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Successful Practice Management - Ownership and Leadership United

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Operational and Leadership Excellence Go Hand In Hand

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Accountability Matters

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Suicidality in the Veterinary Space

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Let's raise awareness about suicidality in veterinary medicine, together we can make a difference!

Wellbeing as a Leadership Competency

Course

Learn more about the role leaders play in bringing wellbeing to their team members

Leadership Styles

Course

Learn more about leadership styles and take a quiz to find out what your own leadership style is!

Building Culture

Course

Learn how to boost your hospital culture!

The Power of Words

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The Feedback Loop

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Talent Management

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Attracting Talent

Course

Learn more about the "war for talent" and how to successfully hire the RIGHT people!

Developing Talent

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Learn more about Performance Management and IDPs

Retaining Talent

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Operational Excellence

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Financial Health of the Practice

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Strategic Planning Intro - Vision and Mission

Course

In this course you will learn about the basics of Strategic Planning, including drafting a Vision and a Mission Statement for your hospital

Strategic Planning: Goals and Milestones

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Strategic Planning: Accountability Drives Success

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Time Management for Managers

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Recognition Best Practices

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Toxic Teams

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Hiring for Culture

Course

Learn how to find the best fit for your hospital culture!

Wellbeing Conversations

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Wellbeing Programs

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Recognizing Challenges

Course

As leaders we need to be aware when our employees are struggling. Let's take a look at how to approach someone who might need some help.

Emotional Health Assessment

Course

Learn more about the ProQOL tool and get access to take the assessment.

QPR Overview

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Management Fundamentals

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Leadership Fundamentals

Course

In this course we will take a look at some leadership fundamentals and also dive into the principle of Servant Leadership in a bit more detail.

Situational Leadership Part 1

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Dialogue Preferences

Course

Have you ever reached the point in a conversation where you feel like you’ve hit a brick wall? You just don’t see eye to eye, and every conversation feels tense or uncomfortable or maybe pointless? Learn about Dialogue Preferences!

Dialogue Preferences and Situational Leadership

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Resource: Dialogue Preference Observation Sheet

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Curious Conversations

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Addressing conduct issues with an employee requires a delicate balance of seeking to understand their perspective while also upholding organizational standards and expectations. This course will teach you the 7 steps of a "curious conversation".

Dealing with Grief

Course

In this course you will learn what grief is, what some key coping strategies are, and how you can support a loved one who is grieving a loss.

What is a Hospital Budget?

Course

In this course we will review the basics of financial management and then dive into the steps it takes to create your budget, the common pitfalls, and success strategies!

Weekly Expense Tracking for Budget Success

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In this video tutorial you will learn how to track expenses using our budget tracker!

Profit Sharing

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In this course you will learn the basics of profit sharing!

Time Management for Managers

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Goal Setting 101

Course

Goal setting is a vital component of performance management as it provides employees with clear direction and purpose, aligning their efforts with the organization's objectives.

Performance Management Timelines

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In this course we will discuss how to set up performance management to be an effective and motivating tool for your teams!

Functional Skill Assessments

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Marketing Strategy

Course

In this course we will learn about different Marketing techniques to help you boost your reputation!

Defining Target Clients

Course

Veterinary practices attract target clients through a combination of strategies. In this course we will take a look at different options that you can implement at your hospital!

Social Media Management

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Strategic Planning 2.0

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Review: Components of a Strategic Plan Budgeting for a successful year Compliance for your Hospital Development for a successful year

Recognition

Course

In this series we will first review Recognition Best Practices and then dive deeper into Individual and Team Recognition. We will also discuss what the benefit are of creating Recognition Calendars.

Client Experience

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Review: VRCE Value Proposition The Client Journey Experience Getting to Yes Same Day Appointments

Lead Development

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Review: Managing vs Leading Management Essentials for Leads Leadership Essentials for Leads Resource: VRCE for Leads

Mental Health Awareness

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Mindfulness Adaptability Resource: AQ Assessment Team Training Resource: Mindfulness and Wellbeing

Social Media Management

Course

SEO and Your Hospital Social Media Basics Advanced Client Engagement Resource: Your Client Engagement Score

Suicide Awareness

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QPR webinar - ILT not live Review: Suicidality in Veterinary Medicine Gratitude Resource: Gratitude Journal

Pouring Into Yourself

Course

What is your superpower? Recognizing Yourself Your Brag Book Resource: Brag Book

Developing your Successor

Course

Vet Med ABC Succession Management Basics Growth Conversations Resource: Growth Conversation Checklist

Review and Reflect

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The 3 Pillars of Yearly Review Measuring Success and Planning Ahead Resource: New Year Strategy List

IGNITE Veterinary Specialists

Course

A supportive community where IGNITE members can browse case studies, ask questions of specialists, have discussions with other members, and explore curated content. You can also direct message specialists and other members, or groups of members.