The go-to place for CSRs to continue to grow their knowledge! Now featuring weekly deep dive courses, handouts, and discussions around key topics needed for CSR success, plus a supportive community, gamification, and a powerful search.
An introductory course for IGNITE's CSR Learning Community. We recommend everyone complete this in its entirety, as it offers useful information and shows you around the experience.
An in-depth course on what a CSR should know about teeth and dental procedures!
In this course, you will 1) Review safe handling techniques for feline patients. 2) Demonstrate safe restraint techniques for canine patients. 3) Describe situations when a CSR may need to restrain a patient.
In this course, you'll learn how to identify and recognize common breeds of dogs and cats, along with their common characteristics and medical conditions, as well as the difference between brachycephalic and dolichocephalic breeds/traits.
This course will help you become better informed on feline behavior and care. Meow!
This course is designed to test a CSR's medical knowledge of an assortment of topics and situations in the veterinary space.
You will learn to better understand what burnout is all about, enabling opportunities for positive change and how to assess the personal and organizational factors that put people at risk of burnout or compassion fatigue.
In this course, we will explore some of the more basic functions of Excel so that you can put them to work for your practice.
In this course, you'll learn to 1) Recognize facility and personnel hazards you may encounter as a CSR. 2) Identify dangers of zoonotic diseases, and how to protect yourself. 3) Define OSHA and understand the role it plays in veterinary clinics.
There is a fine line between displaying empathy and sympathy and it is important to know the difference. This course will go over real-life scenarios of empathetic responses and sympathetic responses in the veterinary space.
This course will help you with having conversations that are not easy to talk about. You'll learn to reach a common goal, teamwork!
Feedback is sometimes not easy to give or receive, but this course will help steer you in a direction of success with feedback!
Have a client who just wants to fight about everything? Or a client who insists on showing up 15 minutes late to every appointment? Part 1 will go over the types of difficult clients and how to handle them.
Ever have a client say, "My dog has a great temperament, he doesn't need his Distemper vaccine!" If not, you soon will! We need to be the ones to educate clients at a front desk level about why vaccines are important and what they all actually do.
Part of your job as a CSR to is help educate clients on why vaccines are important, even for their feline pets that "never leave the house"! Dive into this feline vaccine course to learn more yourself to in turn help educate your clients!
The creepy and the crawly! This course will break down what parasites you will hear and or see working in the veterinary hospital.
Taking a dive more on the medical side, this course will help you identify the common pieces of anatomy you may see written in a medical record or hear the medical team talking about.
Take a break from organized learning and test your medical knowledge!
Booking appointments are more than just finding an empty spot on the schedule. Learn more about it here.
As a CSR, you may be involved in social media for your hospital. Knowing the ins and outs and dos and don'ts will help you succeed in that role.
Think client service is making sure you welcome a client and patient and checking them out timely, think again! Explore all of the ways you can become your Practice's Client Service Guru!
Opening or closing the hospital can be intimidating at the thought of it. Don't let it be!
Pet Expos, 5ks, open houses, galore! Working at a veterinary hospital may mean being a part of the community. Find out more here.
Want to learn more about cross-training to be a veterinary assistant? Look no further!
Saying "Sorry" to a client because you gave an estimate or an expensive bill is not a way to show confidence in your hospital services. So how do we talk money without feeling like we need to apologize? Learn here.
We are not asking that you learn how to sell ice to a polar bear, but having a base knowledge of your products, and the confidence of how to talk about them and help increase revenue for your clinic is important!
New to home delivery for your clients or maybe just need a refresher on what it is and talking points? Look no further!
The pet food industry can be overwhelming, so what do you need to know as a CSR to help your clients make educated decisions? Find out here.
Welcome to the world of pet insurance! It does not need to be as overwhelming as it sounds.
Bullying is never okay. Learn about how to handle online bullying and reputation management for your clinic.
Shelter medicine has different approaches to certain aspects of veterinary medicine compared to the regular general practice hospital due to the volume of patients they need to care for.
Being a CSR is a career and don't let anyone tell you otherwise. But, if you would like to explore other avenues in veterinary medicine, take a look here!
Did you know CSRs can have a part to play in CPR/DNR when it happens?
Maybe as a CSR you are not filling medications, but you are the gatekeeper of the client receiving the medication as well as taking the messages about what the client needs! Find out your role here.
Find out why are certain medications placed behind locked doors and why these medications need a tad bit more care and attention placed on them.
Be the best CSR rockstar you can be with enhanced confidence in your job!
Keeping the front desk calm and providing an understanding why a patient is not being seen immediately is important! Learn how you can utilize your skills and your technician's skills to teach the clients about med triage.
Learn what your role as a CSR is to keep these pets happy and healthy!
Other team members in the hospital must cover the front desk they need a refresher on what they need to know. On the other hand, you will need to know when a tech covers a front desk so that when you are back you will know what still needs to be done
Your dog ate what?! Learn about holiday hazards.
Ever think about a remote position as a CSR or maybe you currently are remote? Learn a bit more about that position here!
Climb aboard the derm train! Learn about CSR's role in dermatology patients.
What every CSR needs to know about surgery to have educated conversations with clients.
How to prepare for extreme weather and how to prepare your clients and their pets!
Community request time!
IGNITE has teamed up with NOMV to bring you relevant lectures and resources. Check back for new lectures routinely!
Create or add to your existing CSR help binder using these forms, documents and templates!
Coloring pages may not seem like a CSR responsibility, but customer service is! Clients will bring in their children and they may need a hand keeping them busy while serious discussions with the medical team are happening. Find out how you can help.
This course is designed to test a CSR's medical knowledge of an assortment of topics and situations in the veterinary space.
Mental health and its importance in the veterinary field.
Accountability and all of its importance for the veterinary CSR. Your clients need you, your patients need you, your coworkers need you and your community needs you. Stay accountable!
Whether you are looking for a new job or looking to interview within your current hospital for another job, review these tips and tricks rock your interview and do it like a pro!
Clients will get angry, and that's inevitable. But how much abuse is acceptable? At what point do you need to call for back up? Take this course to find out more.
IGNITE has an extensive library of forms, documents, and templates to aid in the day-to-day workings of all job roles within the hospital. In this course, we will highlight the most common ones CSRs may use.
The most recent episode of Survivor may not be the most appropriate show to have on with a waiting room full of clients, but what would be a good alternative? Did you know your vendors have items to display that will talk about medical topics?
It is never easy to talk about hard or sensitive topics, especially with management. This course sets you up for successful talks when you feel that they need to happen or while receiving feedback from management.
Appointments are the lifeblood of the hospital. Use these common situations and conversations with clients to help turn phone calls into appointments. More appointments booked = more pets helped!
Policies and procedures for hospitals to adapt in aiding to help lost and found pets get back home.
Everyone likes to save a little money! Learn about what discounts you may be asked for in the veterinary hospital.
Windex indeed does not clean everything! Learn about different hospital cleaners and what it takes to operate in a clean and safe environment.
Pet Poison call centers and their importance. Which ones are available? What are the policies for when a client calls with a potential toxicity? Learn more within this course.
First impressions are everything. It is important to welcome in the new employees with open arms, they are part of your family now!
A chair may not seem like the most important part of your job, but keeping your body safe and healthy must always be in the forefront of your mind at all times!
All of the phones ringing off the hook! What do you do?!
This course is designed to test a CSR's medical knowledge of an assortment of topics and situations in the veterinary space.
Lunch & learns are not the only way to keep up with the newest medical trends. Look about other resources for you as a CSR to stay in the know.
Taking a dive more on the medical side, this course will help you identify the common pieces of anatomy you may see written in a medical record or hear the medical team talking about.
Ideas for what to put inside puppy and kitten kits that your clients will love.
Ideas for what to put inside dog and cat kits that your clients will love.
Examples of what to do in hospital downtime.
Is there a difference between written and verbal consent? Find out here.
Healthy, balanced nutrition is not just recommended to our patients! Why you need to take your meal breaks and eat healthy will be explained within this course.
Common communication mistakes and how to avoid them next time.
This course is designed to test a CSR's medical knowledge of an assortment of topics and situations in the veterinary space.
A supportive community where IGNITE members can browse case studies, ask questions of specialists, have discussions with other members, and explore curated content. You can also direct message specialists and other members, or groups of members.
The hospital wouldn't function without the veterinary receptionist's piece of the puzzle and IGNITE wants to make sure you have everything you need to succeed!
Ask questions of your peers! All job roles have access to this group.
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